Terms of Service

1. The service

CyberShield India provides a platform to file cyber fraud complaints online, track their progress, and optionally purchase professional assistance plans. Filing a complaint is free; assistance plans are paid services.

2. Your account

You are responsible for keeping your mobile number and password safe and for all activity under your account. If you suspect unauthorised use, contact us immediately.

3. Your complaints

You confirm the information and evidence you provide is accurate and truthful to the best of your knowledge. False or malicious complaints may be reported to the authorities. We may share your complaint with the police or courts as required to process it.

4. Paid services

Assistance plans are delivered to the best of our ability but we cannot guarantee any particular outcome (e.g. that a complaint is accepted or a case is won). Refunds are handled on a case-by-case basis. Payments are processed by our payment provider; we never see or store your card details.

5. Limitation of liability

The platform is provided "as is". To the maximum extent permitted by law, CyberShield India is not liable for indirect or consequential losses arising from your use of the service.

6. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of New Delhi.