Privacy Policy

1. What we collect

We collect only what's needed to process your complaint: your name, mobile number, email address (optional), the complaint type and description, and any evidence files you attach. Payment information for paid services is handled entirely by our payment provider and never touches our servers.

2. Why we collect it

Your details let us register your complaint with the authorities, keep you updated on its progress, and allow you to log in and track it. We do not sell or share your personal data with any third party except where required to process your complaint (e.g. the police or a court).

3. Who can see it

Complaint details and attachments are visible only to you and to our authorised team members who are handling your case. Access is strictly role-based and every change to a complaint is recorded in an audit log with the date, time and the person who made it.

4. How we protect it

Data is transmitted over encrypted connections and stored in secured databases. Passwords are stored as salted hashes and can never be read back. Files are stored securely and served only to authorised users.

5. Retention

Complaint records are retained for as long as needed to process and follow up your case, and as required by law. You may request deletion of your data; some records may need to be kept for legal reasons.

6. Your rights

Under the Digital Personal Data Protection Act (India), you have the right to access, correct, update and request erasure of your personal data. Contact us to exercise these rights.

7. Contact

For any privacy question, email support@cybershieldindia.example.